Skip to content

Troubleshooting Scutely

Most issues clear up with a couple of quick steps. Here are the common ones.

The app feels slow or stuck

Close and reopen the app.
Make sure you’re on the latest version from the App Store or Play Store.
Restart your device if it persists.

I can’t find a species

Use the search in the species picker. Try both the common and scientific name.
If it genuinely isn’t there, request it through the HerpDex.

My changes aren’t showing on another device

Scutely syncs your data to your account. Make sure you’re signed in to the same account and have an internet connection, then reopen the app.

A public animal page isn’t loading

Confirm the animal is set to public on its Privacy screen. See Public animal pages.
Public pages and listings require a paid plan. Check your plan.

My printer doesn’t show up when printing a card

Cards print through your device’s system print dialog, so the printer must support AirPrint (iOS) or Mopria (Android).
USB-only and ZPL-only printers (like most DYMO models and older industrial Zebras) won’t appear. See Thermal label printing for supported printers.

I’m over my animal limit after a plan change

Your animals aren’t deleted. The extras are locked until you resubscribe or upgrade. See Plans & tiers.

I’m not getting notifications

Check Settings → Notification Settings in Scutely. Both the notification type and Enable Push Notifications need to be on.
Check your device’s notification permissions for Scutely (in iOS/Android settings).
Hatch and lay reminders come from your records: a clutch needs an expected hatch date for hatch alerts to fire.

Use the same method you signed up with (Apple, Google, or email).
For a forgotten password, use the password-reset option on the sign-in screen.

Still stuck?

Get in touch. Include your device, the app version, and what you were doing when it happened.